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Privacy Policy

Last updated: 15 September 2026


An Ho Printing Pty Ltd (“An Ho”, “we”, “us” or “our”) operates anho.co.
We respect your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, request reports or samples, or subscribe to our communications.
 

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.


1. Personal information we collect
Depending on how you interact with us, we may collect:

  • Your name, business name, job title, email address and telephone number.

  • Your delivery address when you request samples.

  • Information about your enquiries, packaging requirements and any files you provide.

  • Your subscription preferences, consent records and unsubscribe requests.

  • Technical information about your website visit, including your IP address, browser and device type, pages

viewed, referral source and interactions with website content.


We collect information reasonably necessary to respond to your requests and operate our business. We do not ordinarily request sensitive personal information through our website.


2. How we collect information
We generally collect personal information directly from you when you complete a website form, request a report or sample, subscribe to a newsletter, or communicate with us.


We also collect technical information through Wix, Google Analytics, cookies and similar technologies. If someone contacts us on your behalf, we may receive your contact details and information relevant to your enquiry from them.


You may contact us anonymously or using a pseudonym where lawful and practicable. However, without the necessary contact or delivery information, we may be unable to respond or provide a requested report, sample or service.


3. How we use information
We use personal information to:

  • Respond to enquiries and discuss your printing or packaging requirements.

  •  Provide requested reports, resources, quotations and samples.

  • Arrange sample deliveries and related communications.

  • Maintain contact records and manage business relationships.

  • Send newsletters and promotional communications where you have opted in.

  • Understand website usage and improve our content and services.

  • Maintain security, troubleshoot problems and prevent misuse.

  • Handle privacy requests, resolve complaints and meet legal obligations.

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We will only use personal information for another purpose where permitted by law or with your consent.


4. Newsletters and marketing

Subscribing to marketing communications is optional. Requesting a report, sample or quotation does not automatically subscribe you to our newsletter.


If you opt in, we may send you packaging insights, company news, product information and invitations relevant to our services.


You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting hello@anho.co. We will action your request within five working days. Unsubscribing is free and does not require you to create or log in to an account.


We may retain a limited record of your unsubscribe request to respect your preferences. We may still send non-promotional communications needed to fulfil your requests or manage an existing business relationship.


5. Cookies, analytics and external links
Our website uses Wix tools and Google Analytics to support website functionality and understand how visitors use our website.
Cookies are small files stored on your device. Cookies and similar technologies may support essential website functions, remember preferences and collect information about website visits.
 

Google Analytics helps us understand which pages visitors view, how they reach our website and how they interact with its content. Further information about Google’s handling of information is available in its Privacy Policy.


You can manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality. Where applicable law requires consent for a particular technology, we obtain that consent before using it.
 

Our website currently links to our LinkedIn page without using the LinkedIn Insight Tag. Before introducing advertising trackers, we will update this policy to explain their use and provide any required notices and consent choices. When you follow a link to LinkedIn or another external website, that service’s privacy policy applies to its handling of your information.


6. When we share information
We may share relevant personal information with providers that help us operate our website and fulfil your requests, including:

  • Wix, for website hosting, forms, customer relationship management and email communications.

  • Google, for website analytics.

  • Authorised website administrators and IT support providers.

  • Couriers and delivery providers when you request samples.

  • Professional advisers or authorities where reasonably necessary and permitted or required by law.

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We limit disclosures to information reasonably necessary for the relevant purpose and take reasonable steps to require appropriate protection.


7. Storage and overseas processing
Our Sydney team manages website enquiries and contact records using Wix CRM. Although our team manages this information in Australia, Wix and Google operate international infrastructure. Information handled through these services may therefore be stored or processed outside Australia.


Wix identifies potential storage locations including the United States, Ireland, Israel, South Korea and Taiwan. Its service providers may also process information in other countries. Further details are available in Wix’s data storage information and its list of service providers.
 

Google also processes information internationally, including in the United States, as described in its Privacy Policy.
Where overseas disclosures occur, we take reasonable steps required by applicable Australian privacy law to protect your information, including considering recipients’ privacy and security arrangements and applicable contractual protections.


8. Security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. These include restricting access to authorised people and using appropriate security measures within our business systems.


No method of electronic transmission or storage is completely secure. We investigate suspected data breaches and notify affected individuals and regulators where required by law.
 

We retain personal information only for as long as reasonably necessary to fulfil requests, manage relevant business relationships, respect subscription preferences and meet legal obligations. Enquiry and sample records may be retained for necessary follow-up and business record. Subscription details are retained while you remain subscribed, subject to periodic review. Limited consent and unsubscribe records may be kept to demonstrate compliance and respect your preferences.
 

When information is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.


9. Access, correction and deletion requests
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date by emailing hello@anho.co.
 

We may need to verify your identity before acting on a request. We will only request information reasonably
necessary for this purpose.
 

We respond within a reasonable period and aim to respond within 30 days. There is no charge to make an access or correction request. If we cannot provide access or make a requested correction, we will explain why, where lawful, and outline available complaint options.
 

You may also ask us to delete information we no longer need. We will consider your request in light of applicable legal requirements and any legitimate need to retain relevant records.


10. Privacy complaints
If you have a concern about our handling of your personal information, please email hello@anho.co, explaining the issue and your preferred resolution. We will acknowledge your complaint, investigate the circumstances and aim to provide a response within 30
days. If we need more time, we will explain why and keep you informed.
 

If you are dissatisfied with our response, or have not received a response within 30 days, you may contact the Office of the Australian Information Commissioner where the complaint falls within its jurisdiction:
Website: oaic.gov.au/privacy/privacy-complaints
Telephone: 1300 363 992

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11. Changes to this policy
We may update this policy to reflect changes to our practices, services or legal obligations. The current version will be published on our website with its updated date.
 

Where required, we will provide additional notice or obtain consent before introducing a new use of personal information. Nothing in this policy limits your rights under applicable law.


12. Contact us
For privacy enquiries, requests or complaints, or to request a free copy of this policy, please contact:
An Ho Printing Pty Ltd
Studio 104, 50 Holt Street
Surry Hills NSW 2010
Australia
Email: hello@anho.co
Website: anho.co

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